Privacy Policy
This Privacy Policy explains what personal data Veyra AI collects when you visit our website or use our platform, why we process it, how long we keep it, and what rights you have under the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.
1. Who we are
For the purposes of data protection law, Veyra AI is the controller of the personal data described in this policy. Our registered contact address is Park Row 157, EC4N 7BJ London, United Kingdom. You can reach us by telephone on +44 20 7946 8971 or by email at [email protected].
2. Personal data we collect
We may collect and process the following categories of personal data:
- Identity and contact data, such as your name, email address and telephone number.
- Account data, such as your login identifier, password hash, preferences and settings.
- Verification data, such as information needed to confirm your identity or eligibility, where required by law.
- Usage data, such as pages viewed, features used, times of access and interactions with our tools.
- Technical data, such as IP address, device identifiers, browser type and operating system.
- Communications data, such as the content of messages you send to our support team.
We do not intentionally collect special category data. Please do not send us sensitive information unless we specifically request it.
3. How we use your data and our legal bases
We process personal data only where we have a lawful basis to do so. These include performance of a contract (providing and maintaining your Account), compliance with legal obligations (including anti-money laundering checks), our legitimate interests (securing the platform, preventing fraud and improving our Services), and, where applicable, your consent (for example, for certain marketing communications, which you may withdraw at any time).
4. Cookies and similar technologies
We use cookies and similar technologies to operate the website, remember your preferences and understand how the Services are used. Further details, including how to manage your choices, are set out in our cookie information provided on the website. Strictly necessary cookies are required for core functionality.
5. Sharing your data
We do not sell your personal data. We may share it with carefully selected recipients, including hosting and infrastructure providers, security and analytics providers, payment processors, professional advisers, and Third-Party Providers where you have instructed us to connect with them. We may also disclose data where required by law, by a court, or by a competent regulator. All processors are bound by written terms requiring appropriate safeguards.
6. International transfers
Some of our service providers may be located outside the United Kingdom. Where we transfer personal data internationally, we rely on mechanisms recognised under UK data protection law, such as adequacy regulations, the International Data Transfer Agreement or the UK Addendum, together with supplementary measures where appropriate.
7. Retention
We keep personal data only for as long as necessary for the purposes described in this policy. Account data is generally retained for the duration of your relationship with us and for a further period required by law or to resolve disputes. Records relating to anti-money laundering obligations may be retained for longer periods as prescribed by applicable regulations. When data is no longer required, we securely delete or anonymise it.
8. Security
We apply technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure. These include encryption in transit, access controls, monitoring and staff training. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You should use a strong, unique password and keep it confidential.
9. Your rights
Subject to certain exemptions, you have the right to:
- access the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request erasure of your data in certain circumstances;
- restrict or object to particular processing;
- request portability of data you have provided to us;
- withdraw consent at any time where processing is based on consent.
To exercise these rights, contact us using the details in Section 1. We may need to verify your identity before responding. We aim to respond within one month, as required by law.
10. Children
The Services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.
11. Complaints
If you have a concern about how we handle your personal data, please contact us first so that we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, via ico.org.uk.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be published on this page, and the "Last updated" date will be revised accordingly. Where changes are significant, we will provide additional notice.
13. Contact
For any questions about this Privacy Policy or our data practices, please write to Veyra AI, Park Row 157, EC4N 7BJ London, United Kingdom, or email [email protected].